No, The Counselling Place is not a hotline so you will not be able to receive counselling over the phone. Our Psychologist, Counsellors, and Therapists would need to work with you face to face in person.

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Since all our Psychologists, Counsellors, and Therapists work different clinical hours and would usually already have other appointments scheduled, we need you to make an appointment to ensure that your Psychologist, Counsellor, or Therapist is available.

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You can either email or phone The Counselling Place LLP office for an appointment. It is preferrable for you to do this via phone because the admin staff would then be able to tell you immediately what's available. Usually you would not be able to speak to our Psychologists, Counsellors, and Therapists personally as they would either not be in the office or be having a therapy session. It is best for you to direct any question to our admin staff.

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This is dependent on the time of the year/week/day you are wanting to come. If you are not selective about the time nor the Psychologist, Counsellors, or Therapists, you would usually be able to see someone the same day or the next working day. However, if you can only come at a certain time, or would like see a specific therapist, your first appointment may only be available a few days or a week later.

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What you would need to consider is whether the issue you are seeking help for is a fit with the Psychologist, Counsellor, or Therapist's area of speciality. Also, you would want to be able to come during most of the therapist's clinical hours since you might not be able to get the exact time you want. All our Psychologists, Counsellors, Therapists have experience working with various nationalities, there should be no issue regarding culture. Our admin staff will be able to assist you with the selection of a suitable Psychologist, Counsellor, or Therapist.

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No. Our Counsellors, Psychologists, or Therapists are not available to speak on the phone. Our administrative staff is more than happy to answer any question you may have about the background of our Counsellors, Psychologists, or Therapists in order to assist you in making a decision about counselling. One of the goals of the first session is for clients to experience therapy with chosen Counsellor, Psychologist, or Therapist in order to see how they work together.

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Yes, everything in the counselling session is confidential. However, our Psychologists, Counsellors, and Therapists will have to comply with professional guidelines set by their respective professional bodies and work within the boundaries of these. You will be informed about these guidelines from the start and these are non-negotiable. Please see also our Confidential Policy in the Fees & Policy section.

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You are paying the therapist for his/her time spent on this case. Although you may feel you are "helping" the therapist, in reality the therapist is at the same time providing support for you to help you deal with your family member's/friend's/colleague's issue. Therefore, you are, in fact, also "the client".

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No. While every effort is made to be sensitive to various clients' situations, we are unable to promise to schedule your appointment around someone else's time or divulge another person's appointment time. We need to protect every clients' confidentiality, not just yours. This action by any of our staff will constitute a breach of confidentiality, which would result in disciplinary actions by our respective professional bodies (i.e., losing license to practice) as well as immediate termination of employment by this office.

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